With the rise of artificial intelligence (AI), conversational AI has emerged as a powerful tool for businesses to enhance customer engagement and increase satisfaction. By integrating AI-powered chatbots, businesses can expand their platform capabilities and improve their efficiency and overall customer experience.

With the conversational AI market predicted to reach $30 billion by 2028, with a forecasted CAGR of 22.6% within five years, ORAMOBILE boasts of becoming the first Mobile Solutions Provider in Kenya to adopt this technology that allows machines to speak back to people in a natural way.

Besides the fact that it’s a popular trend, many companies expect conversational AI to have a positive impact on their business capabilities and improve their efficiency and overall customer experience.

As a result, businesses can deliver highly personalized experiences and tailored recommendations while enhancing the user experience and building customer loyalty. Delivering tailored communication with a personal touch allows you to build stronger customer relationships that foster loyalty and satisfaction. As a result, you deliver exceptional experiences that turn into happy customers who are more likely to stay loyal and spread positive word-of-mouth, leading to lifetime business value.

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