FAQs

1. Click on Accounts.

2.  Click on Manage Accounts.

3. Click on Add.

4.  Enter your WhatsApp number.

1. Click on File.

2. Click on Import Numbers.

3. Click on Manual.

4. Copy and paste your numbers.

5. After typing or copying and pasting your numbers, click on Import.

6. Alternatively, you can click on Import File (Excel file with a list of your WhatsApp numbers).

7. Click on Next.

8. Click Yes if you added your country code.

9. Click on the Text Paste Option at all times for guaranteed message delivery.

10. Click on Send Message.

11. Follow the prompts and let WhatsaBlaster send your message. It will take just a few minutes, depending on the number of recipients.

• Ensure that only one session of Google Chrome is open when using WhatsaBlaster.
• If multiple Chrome sessions are open, messages will not send, and you may receive an error message such as "Close existing Chrome session".
• To resolve this:

1. Press Ctrl + Alt + Del simultaneously to open Task Manager.
2. Click on Task Manager.
3. Highlight all the additional Chrome sessions still running.
4. Click on End Task.

• WhatsApp offers massive reach and high engagement.
• Personalize your marketing campaigns with WhatsaBlaster.
• Leverage the latest technology to optimize your business communication.

• You can send an unlimited number of WhatsApp messages using WhatsaBlaster
• However, for unsolicited messages, we recommend sending no more than 2,000 per day from a single account to avoid being flagged.
• You can save multiple WhatsApp accounts in the software to increase your daily message limit.
• WhatsaBlaster allows additional features like status updates, automated replies, and profile photo changes.

An SMS shortcode is a special 5-digit or 6-digit telephone number used to send or receive SMS (text) messages. Unlike standard mobile numbers, these are non-geographic numbers regulated and managed by the Communications Authority of Kenya (CAK). 

Which are the two main types of SMS short codes? 

• Shared Shortcodes: Used by multiple businesses, often identified by a keyword (e.g., sending “SURVEY” to 24216). 

• Dedicated Shortcodes: Exclusively owned by a specific business or organization. 

• Two-way communication: Customers can send and receive responses. 

• Bulk messaging: Used in marketing, alerts, or notifications. 

• Payment services: Integrated with mobile money (e.g., for donations, ticketing). 

• Service automation: Such as balance checks, verification codes, or subscriptions. 

The Communications Authority of Kenya (CAK) is responsible for: 

• Licensing and regulating short code use. 

• Approving short code applications submitted via Mobile Network Operators (MNOs) like Safaricom, Airtel, and Telkom. 

• Ensuring compliance with national data protection laws, anti-spam policies, and consumer protection regulations. 

Premium short codes charge users extra (above the normal SMS rate). They’re often used for: 

• Lotteries 

• Music or video downloads 

• Voting  

By law, premium SMS services must clearly indicate the cost of participation before users subscribe. Failure to disclose charges is punishable under consumer protection regulations. 

1. Choose a provider: Usually a licensed Content Service Provider (CSP) or aggregator eg Oramobile. 
2. Submit documents: Including your business registration, ID, and description of service. 
3. Get operator approval: From Safaricom, Airtel, or Telkom. 
4. Forward application to CAK: Through the CSP/operator. 
5. Wait for licensing: Upon approval, you’re assigned a shortcode. 

• Standard shortcodes in Kenya are 5 digits (e.g., 24216). 

• Shortcodes are platform-independent — they work across networks like Safaricom, Airtel, and Telkom. 

• Shortcode charges vary from free (zero-rated) to Ksh 30+ depending on service. 

• All premium shortcode services must give opt-out options, usually by sending “STOP” to the same shortcode. 

Yes. Once licensed, a shortcode can work across all Kenyan mobile networks, though it must be activated individually on each. 

Reply with keywords like “STOP”, “UNSUBSCRIBE” or contact your mobile operator’s customer care for blocking assistance.

Costs vary. Some are free (zero-rated), others charge Ksh 1 to Ksh 30 or more. Premium services must disclose costs upfront. 

Yes  individuals, businesses, NGOs  as long as they go through the proper regulatory process and have a legitimate use case.

Approval typically takes 2–6 weeks depending on the accuracy of documents and coordination with mobile operators.

Short code registration has two parts: 

1. Registration for incoming messages 
2. Registration for outgoing messages (for outgoing if it's not subscription based, it has to be registered as a sender so that the organization bears the cost and not recipient. Only subscription short codes do not allow registration as a sender)